A notice from our client management software company:
We are writing to inform you of a technical issue that affected your customers being billed in error. Due to a system update, payments that had been processed in the last 3 days were duplicated, and as a result, your customers were billed again. We are extremely sorry for this mistake and have been working to correct this issue to reduce the impact for your business and your customers.
The payments that were run in error will be voided today, therefore your customers will not be debited. By voiding the transaction we are able to stop it from processing. There is no additional action you or your customer need to take. It is possible that your customer will see this charge after the void is complete. You can assure them the transaction will be removed and is just in a pending status.
We apologize for the inconvenience this has caused and the disruption to your business. We can confirm this was an isolated incident and the issue has been fixed moving forward. Please contact XXX XXXXXXX if you have any additional questions.